You have a crisis plan in place... but what happens when you actually have to use it?
In the Heat of the Moment
How ready are you to put your crisis plan into action?
On Friday 20th November, we're taking Ops on Tour to Farnborough International for a hands-on day of crisis management that will put your knowledge, judgement and decision-making to the test.
The best way to learn is by doing... but a major crisis is something we'd rather you never had to learn for real... so we'll be bringing elements to life in a safe, controlled environment.
Premium members go free.
Friday 20th November | Farnborough International
How the day will shape up
We'll get theoretical and practical with fire - including lithium-ion batteries, thermal runaway, fire behaviour and learning when you should (and shouldn't) intervene. There will be demonstrations, questions and plenty of opportunity to get involved.
We'll hear what it's really like when an incident becomes a major crisis from someone who has experienced the very worst case scenario.
And... we'll respond to a developing crisis, in real time, guided by professionals. Our experts will put you through your paces as decisions need to be made quickly, pressure ramps up and the situation changes around you...
When:
Friday 20th November 2026
9.30am - 4.30pm
Where:
Farnborough International
Logistics:
Lunch and refreshments included.
Parking will be available onsite and train station transfers will be arranged.
This will be a safe space to experience pressure, test your thinking, make decisions and see how you respond to a crisis when there isn't an obvious right answer.
You'll head back to the day job, ready to re-think your crisis plans, comms, roles and preparedness.
And because this is Ops on Tour, we also promise it'll be fun, hands-on and nothing like sitting in a classroom all day!
Book your spot
Premium members go free
Online members - either
complete the form or email [email protected] to join the waitlist for an online member spot
Our Experts
Miriam Stone
Event and Venue Operations, Speaker, Consultant
Miriam brings 30 years of event operations experience and a perspective on crisis management that can only come from having lived it.
As the operational lead at Manchester Arena, Miriam experienced first-hand what happens when an event operation is faced with a major terrorist incident.
She'll share the realities of managing through a major crisis, what she was grateful was already in place, what she learned and what event professionals can do now - long before they ever find themselves facing the unthinkable
Chloe Batchelor
Event Health, Safety & Security Consultant
Chloe works across event health, safety and security, helping event teams prepare for the situations we all hope won't happen.
She'll help facilitate our crisis exercise, bringing her experience to the decisions, communications, responsibilities and human factors involved when a situation begins to escalate.
Matt Humby
Head of Client Support & Development - Britannia Fire
Matt is a fire safety specialist with particular expertise in lithium-ion battery risk, EV hazards and PFAS awareness.
He'll bring fire safety out of documentation and into the real world, helping us understand fire behaviour, thermal runaway, the risks increasingly present within event environments and the practical realities of responding safely.
Del Cuttilian
Group Health, Safety and Environment Manager - Farnborough International
As Group Health, Safety and Environment Manager at our host venue, Del brings a unique perspective of both global venue and event organiser of
Farnborough International Airshow to the day.
She'll help us explore what good preparedness looks like in a live event environment and the roles, responsibilities and considerations that come into play when an incident unfolds.
Ben Gleeson
Director of Operations - Farnborough International
With 9 years at Farnborough and 28 years in event operations, exhibitions and venue management across the UK, Europe and the Middle East, Ben leads the operations team responsible for planning and delivering the world’s most globally renowned airshow.
He'll bring an operational and facilities managment insight to proceedings as our crisis unfolds!
“Having these opportunities where we can come together as a team, have some fun and do some learning is brilliant and something we really enjoy.”
Jennifer Phipps, Operations Director, RX UK
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